Are you a *******!??

Before placing an order i emailed them and asked if they can deliver the item, they returned my email and said yes within 7-10 days. I placed my order and paid. I received an email advising my order had been received by have since not received any further correspondence. I have tried to log in online and their website is telling me my email or password is incorrect and when I try to reset my password it then tells me I don’t have an account?

i have sent a whatsapp, i have sent messages on their facebook page and NOTHING.

So an update would be highly appreciated please.