Unprofessional behavior - Mall of the North, Polokwane

On Tuesday 20/02/2018 I went made an appointment for 16:30 to apply gel on my natural nails at Perfect 10 Mall of the north Polokwane. As I was in a hurry and needed to make another (personal) appointment for 17:30 I asked before hand how long the application would take as I needed to be somewhere else at 17:30. The the****** (Eunice) said it would be quick as we didn’t have to remove any product on my nails and would take about 45 minutes. Long story short the gel application lasted till 17:30. As I was in hurry I paid and made my way to the next appointment. As soon I got to my second appointment (before 6pm) I phoned the manager Grace to schedule an appointment for the next day as I was unhappy about the quality of the nails, (5 to be exact), to which she graciously agreed.

On Wednesday I arrived at the store for my 15:30 appointment to fix the problem nails. On my arrival I was asked to take a seat at the station by Grace. Eunice (visibly upset, compared to her bubbly self the previous day) came to fix my nails. She did not greet me nor apologize for her substandard job the day before. It seemed to me like she was determined to further waste my time as the appointment went on for about an hour and 15 minutes (to fix 5 nails). I say this because during this time, she kept wasting time either by leaving me unattended at the station or to converse with her colleagues or just staring at passerby’s. On a few occasions I had to let her know that the machine had finished curing the gel as she was so disinterested in fixing my nails. Where she chose to communicate/instruct me I found her rude and her demeanor cold and unprofessional.

I feel no sense of shame in having requested my nails be redone as they really were not at the quality they should’ve been. Eunice clearly felt wronged by my having done so and this was evident in the way she behaved. It is extremely unacceptable and sad that my first ever encounter with Perfect 10 was such a sour experience.

The only positive here is the fact that the store manager, Grace, was nothing short of pleasant.