The WORST Service!!
<p>I was a last minute walk-in to Perfect 10 Greenstone on Saturday Morning. Yes, I understand I did not make an appointment but I am still a paying customer. I asked for Gelish and an eyebrow wax. Firstly, the consultant over waxed my eyebrows, I did not complain about it as there was nothing that could be done, all I can do is wait for it to grow back. I went to go take a seat for my Gelish, all of a sudden the consultant that was going to do my Gelish was then replaced with a Trainee Consultant?! Now I understand that Trainee's need to get experience but surely you can't charge the full price of a Gelish Manicure when it is being done by someone who is still learning how to do the thing? My cuticles were flooded with paint, there were air bubbles on a few nails and the paint was uneven. I did let the consultant know that I was unhappy and she needed to fix it but it was not done to the standard I am used to. I paid and left as it was my companies year end awards that night, which is why I wanted my nails done. Lo and be hold not even an hour later while I am getting ready for the evening the paint starts to peel off my nails! On my way out to my event I stop back at perfect 10 Greenstone to show them and all they wanted to do was glue the paint back to my nail! And to top it all off, the paint fell off my other nails through out the night at my event! This is terrible customer service - Trainee's should not be taking the place of experienced consultants in this industry. I am very disappointed and will most likely never use any Perfect 10 again.</p>
Dear Monique
I would like to apologize for any dissatisfaction that you experienced at our Perfect 10 salon and can assure you that we are looking into the matter. We will revert back to you via email shortly.
Kind Regards
Customer Care
Dear Monique
I would like to apologize for any dissatisfaction that you experienced at our Perfect 10 salon and can assure you that we are looking into the matter. We will revert back to you via email shortly.
Kind Regards
Customer Care
