terrible service at perfect10 westwood mall

Went into the store for a coloured french manicure with nail art on 19/12/2015. The lady proceeded to clean and buff my nails, and then started painting my full nail in colour until I reminded her that it was supposed to be a french paint. She had to undo and start again. She proceeded to do the paint and app**** the top coat. I reminded her again that she forgot about the nail art. She apologised and said she forgot. She then rushed me to another table as her colleague needed to use the table. She attempted to apply the nail art which she was unable to do so and someone else had to finish. She then left me to attend to another client without telling me how long to wait and no assistance to pay. Shortly after returning home and inspecting my nails. I found that the nail art had already lifted and wasn't sticking. The colour on one nail had run down the side of my nail and the none of the lines were straight. Some were smudged and looked extremely untidy. I called them immediately and complained and even sent pictures as proof. Was told that the manager would contact me. It has been over a week now and I have not received any communication from the manager.