Shocking service!
<p>Had an appointment with your Fourways Crossing branch today. They double booked and of course didn't bother calling me beforehand to let me know. Furthermore, what's the point of having a manager if she isn't in store to resolve the situation. And then you wonder why you land up doing Groupon deals...try retain the customers you have and improve your customer service! #brandfail</p>
Dear Thalissa,
I know that we have already made contact with you telephonically shortly after your experience and we would like to thank you for accepting our apology. We appreciate your feedback as it gives us the opportunity to improve on areas of concern. We hope that this experience will not deter you from visiting one of our salons in the near future.
Kind Regards
Customer Care
Best regards,
Dear Thalissa,
I know that we have already made contact with you telephonically shortly after your experience and we would like to thank you for accepting our apology. We appreciate your feedback as it gives us the opportunity to improve on areas of concern. We hope that this experience will not deter you from visiting one of our salons in the near future.
Kind Regards
Customer Care
Best regards,