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dgovender D

1 reviews | Active since Nov 2016

27 May 2017, 16:26

Rude, unprofessional service carnival mall

<p>I had my nails done on Wednesday evening. Lady who did my nails did a bad job. Tips were not put on straight and by the next day they were lifting under the acrylic. There were also spaces between my own nails and the tips. I told her before she could put the acrylic on that the tips were *****ed but she said that my fingers were *****ed and continued. She didn't file them properly. They were uneven. It was closing time and by then the ladies were rushing for their taxi. At that point I was told the swipe machine wasn't working so I had to withdraw cash at the atm. I wasn't happy so she told me to come back and redo them on Friday. When I went in on Friday the lady was busy with a client and asked me to come back. I went back another 3 times before saying I'd come back on Saturday. I showed the owners husband my nails and they made the appointment for a redo on the Saturday. When I went in today there was another person behind the till and I had to explain yet again the problems with my nails. Eventually got down to it and the technician started to make excuses for the spaces between the tips and my actual nails. By this time I was frustrated so I said take them all off. This time she took her time and filed each nail properly. After getting home I get a call from the owner. Rude and aggressive from the moment I answered. Starts by talking about a 24 hour policy for complaints. I stopped her and told her that I said I wasn't happy while the woman was doing my nails the first time. She then put me on speaker. So I repeated myself. Then she went on to question what time exactly was I there on Friday as she was there in the morning as if I was lying. Then she further stated that I was only supposed to have 3 nails done but I made them take all the nails off and redo them. She went on to say that I was " *********. May God deal with you and don't ever come back to my shop". It was a bad job from the beginning which affected more than just 3 nails. What happened to customer service? I work hard for my money. Not to be **********, made to feel like I don't know what I'm talking about and harassed. I will undoubtedly not return to the store. </p> <p> </p>

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Replies (1)
Perfect 10
Perfect 10's reply29 May 2017, 12:37
Official

Dear Deeneshree

Thank you for taking the time to bring your concerns to our attention. I would like to apologize for any dissatisfaction that you experienced at any of our salons and assure you that we are looking into the matter. I will revert back to you via email shortly.

Kind Regards

Customer Care