REVOLTINGLY RUDE CUSTOMER SERVICE at PERFECT 10!!!

<p>The new owner of the Perfect 10 Nail & Body Studio franchise, Shavanna Plakash, is not only self-righteous and narcissistic (puts her own personal beauty needs before her customers), she is blatantly rude, antagonist, flippant and a gossip. I had the misfortune of her repulsive business and customer services ethic at the Morning Glen Perfect 10 branch, whereby she hurriedly quoted me and confirmed a certain amount (over the phone the day before - was quite a pricy quote, however, I had a wedding on that weekend and they were the only available salon). </p> <p>NOT ONLY do her nail technicians NOT know how to do nail art, as per Shavanna’s insistence being otherwise, I had to guide them on how or what to do IF NOT do part of it myself ... AND ... it took them OVER THREE HOURS to do my hands and toes…they charged me R1 047 and some cents … apparently it is R5 per diamante used … apposed to the R5 per finger as originally stipulated.</p> <p>During the time I was getting my nails done (which was done in a very uncomfortable seated position), another customer came in whereby her overlay AND actual nail had been completely ********** … Shavanna took no action in consoling the customer or offering her an ‘on the house’ service, NO…quite the opposite…she stopped the technician from continuing and pretty much chased the customer out of the salon... UNACCEPTABLE …</p> <p>On receiving and questioning my “new” amount that was owed, much to my disgust Shavanna (while seated getting her toes tended to) scoffed and laughed in my face at my dissatisfaction. Furthermore, she had the audacity to approach other customers in the salon to relay our interaction and again, proceeded to s****** and laugh. Just as unpolished as Shavanna Plakash is, so were my nails … my nails chipped and lifted the very next day … Inevitably I had to get them redone at an extra, however, worthwhile cost somewhere else. </p>