POOR QUALITY OF WORK AND SERVICE

I booked an appointment for 9am, was told to walk around nail technician was late- I booked a gel fill. Due to me having dark gel I was told I had to fill with the same colour which was not in stock. I chose a dark purple, I was told if I fill with this I would have to pay for a new set. I was then forced to fill with starry black which was not my choice. The application of this was poor, it was not cured for long enough so it smudged and the technician ran out of top coat - there was no attempt to fix the botched job there. After paying I advised that the quality was poor, I was told that the manager would give me a call back. This has still not happened. Surely staff should be up skilled to deal with these types of complaints, if the manager is not there. I was sitting around while the reception ladies pondered what to do about my complaint. I expect a full CASH refund, I am extremely disappointed.