Perfect 10 salon Norwood

It is to my utter dismay to have experienced a rather uncomfortable experience at perfect 10 at Norwood.

My mom and I Had an 11 o clock appointment today (31 October) There is a lady there who upset my mom so much by not doing her nails properly. When I made an appointment, I had asked for a price which amounted to R1060 but by the end of it I ended up paying R1900. I am not happy about this at all. I feel ******! I have been a customer at perfect 10 Ballito and their service was excellent that’s why I had to find one in joburg.

My heart is broken and I am very angry about this.

then after talking to their customer care this was the response: "Good day Sibusisiwe, I received a call from the franchise owner of Perfect 10 Norwood yesterday afternoon. My apologies for only getting back to you now.

Upon her investigation into your complaint, she was advised by all her staff members that pricing of the treatments originally requested were discussed but that you kept adding more to your mom’s treatment after the fact. According to the staff there was also no rude behaviour coming from staff members and feel they had treated you and your mother fairly in the salon whilst having treatments.

If you feel you are not satisfied with the above response, they accept the fact that you will be going to Sorbet to book a massage for your mother.

We consider this complaint handled and concluded."