Perfect 10 appointment delay of over an hour, when manager is busy with "hair emergency" and no notification

I was kept waiting longer than an hour at your Retail Crossing branch, with a supposed "hair emergency" that only Mpumi could deal with, besides taking Martha with her, and keeping her (Martha) client waiting too.

My nail appointment was for 11am today, and arrived at 10.45 to have my eyebrows waxed and tinted. At 11.30, I had been sitting at Mpumi's station for a half hour, when I enquired where Mpumi was. I was then told that she was out and would be back soon. At 11.45, I said I could not wait anymore (given that nails take an hour, and should have left by 12.00, and had lunch plans with my family), at which time they phoned Mpumi, who said she was on her way, requesting that somebody start my nails, and she will take over when back. The lady that had done my eyebrows started my nails, then a nail technician took over when she became available. Mpumi and Martha arrived after 12.00, at about 12.10. Mpumi then attended to my nails, the 3rd person in a row, who rushed through it, besides putting a half moon glitter line per nail.

I had to go back afterwards to have a nail filed, with a sharp edge to it.

Although Mpumi apologised, it is unacceptable to not be told or asked for a choice in either waiting for her, or other people taking over the booked appointment, or booking a later appointment. I was forced to have 3 people do my nails, and was charged a "minimal" charge for my nails, plus my eyebrows.

As I paid on my Edgars card, I didn't get a receipt, so don't even know what I paid, but something like R380. I also specifically made an appointment with Mpumi, not 3 people, so I am hoping I have the quality I have always had. I suppose not, already had to have a fix on the same day.

Surely, if the manager does not have the courtesy of notification, and is over an hour late, there should be some kind of discount, if not free. Or am I the idiot for waiting? I charge R500 per hour, so could've charged Perfect 10 for wasting my time.

This was a birthday present, and will neither go back or recommend Perfect 10 Retail Crossing. They just don't give a damn about anybody besides themselves. Shocking!!!