No communicated T & C

<p>Good day, yesterday I wen to your Menlyn branch looking for an affordable moisturizer as oppose to Dermologica. I asked how is Numei and I ended buying the Numei Day Moisterizer. When I got home I actually realised that the moisterizer was not cheap but small. When I called today (20-07-2016) requesting to swap with Dermologica or get a refund; I am then told that they don't swap product nor offer refund. I asked the lady can she ask the manager, she says she is the manager "they don't swap is a rule". When I ask why that rule?; she tells me its a rule she found it when she got there. I am annoyed; firstly such rules should be communicated at the point of transaction/sale and/or be printed on theback of the receipt; secondly what's the rule if it can't be explained nor given reason of that rule; thirdly to say it a rule is not enough. To me it doesn't make finacial sense to buy a 50ml bottle for R531, while I should have just sticked with Dermologica and bought their 100ml bottle for R1000. You should teach your staff sales s****s. Yes, I didn't look at the bottle size, but as part of sales and customer service she should have highlighted this. I hope to receive a solution because to be told you don't swap because its a rule is not satisfactory.</p>