Disgusting Customer Service at Perfect 10 Westwood Mall

It started when I called to make the appointment for a two-week fill. The lady that answered the phone, vaguely imp**** that I should go back to the same place where I had initially done my nails which was impossible because I had done them in Johannesburg. In any case, she made my appointment. On the day of my appointment, I arrived at the salon and gave the lady at the reception my name. She then yells for the the****** who was going to assist me, Happy, and by the comment that the receptionist made, she was clearly the one that I had spoken to over the phone when I had made the appointment.

Thereafter, without even greeting me, Happy asked me what colour I wanted and when I said white, she and the receptionist immediately said no and that it was not going to cover the colour I had. Which it did.

Not once did Happy speak to me nor smiled unless she was talking to one of her colleagues. And when I was done and paid, I didn't even get a thank-you or a goodbye.

This was by far the worst experience at the Salon I have ever had. Which is extremely sad because I have been to this Salon on many occasions and always came out happy. It seems there is only one decent the****** left, Deshni. Always a friendly face to look at.

The new management should train staff on how to interact with customers or bring back the old staff. The receptionist slouched in that chair like she was on the couch in her house. Very disturbing.

I don't think I will go back there and better believe I will be informing everyone I know who does their nails, NOT to even try Perfect 10 at Westwood Mall.