COMPLETELY UNPROFESSIONAL SERVICE-2017/12/23

Never have I been to a nail salon and left that unhappy. Firstly when I got there I was asked by an employee named Sharon to come back in 20 minutes as they were apparently running late. I get back only to find out by the owner Arlene they were unable to find my name on their system ( I made a booking a week before hand). Eventually Sharon was able to start on my nails then there were constant interruptions which led to her leaving me unattended and then returning and forgetting where she left off- she forgot to buff my right hand and almost began with the polish ( if I hadn't told her). The owners mother was also present and whilst having her feet done she also complained about the ladies doing her feet asking them not to make a mistake like they did the last time, she kept questioning the employees in front of us customers, the owner Arlene was complaining about one of her other staff by the name of Thuli also in front of me ( I think that should've been done in private when your customers leave). I had asked for an acrylic with normal nail polish ( I do this every month at my regular nail salon). I am aware normal nail polish takes a while to dry BUT definitely not an hour and a half later. I was then stuck with bumpy, smudged and super untidy nails. I returned to the salon and I have never seen an owner such as Arlene so rude and unapologetic that one of her clients were unhappy. she said she did tell me normal nail polish takes a while to dry she shrugged her shoulders and walked away, Sharon then came to me saying "she doesn't know why I have a problem as normally their other clients do not have a problem with their nail polish" I asked them to just remove their product from my nails. R475 later I had to go to another salon so the lady could fix the mess they made on my nails. This was my first and very last experience at Perfect 10 Greenstone and trust me I will never return or recommend this place to anyone.The service is pathetic and disgusting and so are the attitudes of the ladies working there which includes the owner Arlene.