JB
Jeanine B

1 reviews | Active since Jan 2016

02 Jan 2016, 16:18

Bad service and attitude from receptionist

On 12 December I went and had my nails done at Perfect 10. <br> <br> However, on 31 December, the product used, 'Gelish' started peeling off my thumbs and right middle finger. <br> <br> On 2 January I returned to the salon to advise them of the fact that the product was starting to peel off and also to get the gel removed, the response from the receptionist was unnaceptable and very unprofessional. The lady in question, Loraine Stofberg, with a very bad attitude proceeded to inform me that they only guarantee nails for 2 weeks. When I told her that no one had advised me of this at the time of my treatment, her response to me was that she is telling me now. <br> <br> The nails have been on for 3 weeks and look horrible, in my opinion, my nails should still have all the gel on, except for some regrowth at the back of nail<br> <br> Previosly my nails lasted for a month and the gel had to be filed off, not peeled off as has happened now. I have used 'Gelish' for about 3 years.<br> <br> It's a pity that her attitude is so bad and that she has to work with people who come in to use the salon. <br> <br> A friendly word of advice, we, your customers ultimately pay your salary and give you FREE word of mouth publicity!<br> <br> Won't be returnin

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Replies (1)
Perfect 10
Perfect 10's reply04 Jan 2016, 10:59
Official
Hello Jeaninebu,

Dear Jeanine

Thank you for taking the time to bring your concerns to our attention. I would like to apologize for any dissatisfactin that you experienced at any of our salons and assure you that we are looking into the matter.

Kind Regards
Customer Care