OR
Octavian R

1 reviews | Active since Dec 2017

11 Dec 2017, 23:34

Bad Service

I made an appointment for my girlfriend's nails to be done on Friday 1 December. It was a surprise and part of my plans to propose on Saturdayour 2nd December. I took the gel option based on the the******'s recommendation advising that it will hold for two weeks. later the same day the nail started chipping at was worse the next day. After lodging a complaint with perfect 10 on Saturday 2 December, all I received was an apolopgy. No offer to redo the nails. I postponed the proposal to Sunday the 3rd and managed to get her nails done again at another place in the free state who done a better job. To date I have received no feedback from perfect 10 clearwater mall even after sending dem pictures of da nails. Customer satisfaction clearly doesn't mean anything to them.

0
Replies (1)
Perfect 10
Perfect 10's reply12 Dec 2017, 16:21
Official

Dear Octavian

Thank you for taking the time to bring your concerns to our attention. We would like to apologize for any dissatisfaction that you experienced at any of our salons and assure you that we will look into the matter. I will contact you via email shortly.

Beautiful Regards

Imbalie Beauty Customer Care

Best regards,