Bad Service

<p>I had a set of French Gel Overlay done at Perfect 10 Woodlands. The Nail technician did a really bad job, and when I got to the till to pay the manager send me back to the Technicion when I complained that I were not happy with the results. The nails were think, extremely uneven, and the white part of the French manicure were uneven. I sat through another hour of file, fill and buff. My cuticles were now bleeding. I was in a hurry because I had an appointment. I paid and left in a hurry, still not happy with the results, but it was better than before. I phoned the Sunday and complained about my nails still not being up to standard. My nails were still uneven, with mumps, and the tip of the French white gel differ from nail to nail. I was imbarresed to show my nails in public. I went back on Monday, ask for a soak of, and a refund. They refused to refund me, and stated that is was agains company policy. The only option was to redo my nails. Because of the fact that my nails were extremely sensitive, I tried to explain to them that that was not an option. Because they left me no choice, I decided to give it a try. The technician tried her best to soak and file, but my nails and cuticles were to sensitive to do a full set of nails. I was extremely uncomfortable during the soak of time because my cuticles were red and sensitive. I asked if they could then just give me a few weeks to rest my nails, and then I would come back. The manager refused and only gave me a week to return for a full set, whether my nails and cuticles were in a condition for a full set or not. The set of nails cost me R320. I asked for the area managers number, but they refused to give me the number of head office or any person that would be able to handle my complaint. They only gave me a email and said the lady working with complaints does not like to be contacted by phone, and prefers emails. What a waste of time and money! </p>