Appauling treatment Perfect 10 Mall @ Carnival

Good day

On Sunday the 24th of December I went to Perfect 10 in Mall @ Carnival..asked if they had an open spot...which they did. Asked what I'd like to do and said soak and gel overlay. They also had to do 4 tips as my nails broke. Showed the lady a photo and she said can do it. Next day comes and I see the gel lifting on my pinky and index finger.. After which it cracked and came off. So it being Christmas day I only report it the day after. I get told by one of the lady's I can come into the store and she will give the manager my msg. No one phones me back so I phone again. After hours the manager phones me telling me there will be no refund as her policy is 24hrs for complaints...on Christmas day at 14h00 my 24hrs expired. But wait... It gets better.. I go to the shop today and she was even worse than on the phone. Really extremely rude.. Telling me again that I had 24hrs to report it and I never called the store as she got no msgs... after showing her my nails she tells me that I refused to do acrylic.. And I came into her shop and took up all there time and pointed the 24hr policy out as I was seated right in front of it.. Not the point!!!! You clearly have no confidence in your product if you have a 24hr complaints policy. I will say it again "you are a *****"! After then threatening me with security I ask for the head office number and get told "you can google it"reported it to the ho and they asked if I got her name..so I asked her whilst on speakerphone... Her response "I don't have to tell you anything"

Thank you for the professional way of dealing with my call Perfect 10 HO and thank you to the Manager at Perfect 10 Mall @ Carnival for the laugh and for screaming at me in front of other clients. You seriously are ridiculous and rude and a *****. I really cannot see a company like Perfect 10 associating its name with this type of treatment and below standard products