Pepperstone Sucks

I have been trading with Pepperstone for approximately 3 months now. I decided for the 1st time on Monday to withdraw some of my funds. During the withdrawal process, it indicted that funds should reflect within 48 hours in my account. Once I completed the withdrawal, I received a text from my bank stating that the money will be credited to my account once received from the merchant. I have to date (3rd business day later) not received my money. I contacted pepperstone who now tells me that it takes up to 5 working days because I chose the option of withdrawing to my credit card. They further insisted that it is not them but my banks fault which I do not believe because i do not have this problem with IG markets. The worse part is that when I checked there was only one withdrawal method which is a Visa card option in my account and the waiting period reflects 2-3 working days. It is first up to 48 hours, then up to five working days and now I see 2-3 working days. This platform really sucks. I will never recommend anyone to trade using this platform as you will struggle to withdraw your funds