REFUSE TO REPAY OVER PAYMENT

I over payed the Pepper Club R10 000 on the 31.07.2019, I immediately contacted their offices and spoke to Zaida Rhodes. Was requested to send the proof of payment & my verified banking details and certified banking details, which I sent. We both bank with FNB so the funds reflected immediately, was advised that I would be contacted on Monday the 5th of August. I made contact with Zaida, was given the run around as the financial manager was apparently in a meeting. I then told Zaida that I needed to be refunded or my only other alternative would be to lay a charge of theft at SAPS. As I have provided the docs and have waited the period they requested me to wait but no refund! I was then emailed by Muriel Goetham today the 6th of August that she's waiting on their head office in Camps Bay to release the eft! This sounds like a delay tactic as The Pepper Club has a payment of R10 000 that cannot be allocated but refuses to refund the rightful owner. It's ********* and BAD business practice. I fail to see why I need to constantly phone and follow up, the money was paid in error, I have requested for it to be refunded but each day it's a new story. How does a company refuse to refund funds that does not belong to them? I am livid by the Pepper Clubs bad business ethics.