Pepkor Holdings Limited
Unclaimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Pepkor Holdings Limited
Unclaimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1.8|5 Reviews
Jul '26 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Leeroy M
1 reviews | Active since Feb 2016
15 Sept 2026, 00:04
Pepkor and 1voucher ****
I bought 7 vouchers worth R2500. On their company's app 1voucher. According to the consumer protection act. Vouchers are valid for 3 years. But, Pepkor's company 1voucher. Gets special treatment, so their vouchers expires after 6 months. The vouchers I purchased last year, are suddenly all invalid and no one wants to assist me. I'm being sent pillar to post on their emails and whatsApp channels.
Helpful (0)
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Leeroy M
1 reviews | Active since Feb 2016
15 Sept 2026, 00:04
Pepkor and 1voucher ****
I bought 7 vouchers worth R2500. On their company's app 1voucher. According to the consumer protection act. Vouchers are valid for 3 years. But, Pepkor's company 1voucher. Gets special treatment, so their vouchers expires after 6 months. The vouchers I purchased last year, are suddenly all invalid and no one wants to assist me. I'm being sent pillar to post on their emails and whatsApp channels.
0
Replies (0)LK
Lethiwe K
1 reviews | Active since Jun 2020
12 Sept 2026, 09:09
Foneyam
I would like to show sincere appreciation for the service I received from one of your foneyam call centre agent Faith Ntshanga she absolutely changed my bad service view of your centre by providing excellent customer service today 👍👍
Helpful (0)
|Replies (0)LK
Lethiwe K
1 reviews | Active since Jun 2020
12 Sept 2026, 09:09
Foneyam
I would like to show sincere appreciation for the service I received from one of your foneyam call centre agent Faith Ntshanga she absolutely changed my bad service view of your centre by providing excellent customer service today 👍👍
0
Replies (0)LC
Lucky C
1 reviews | Active since Jul 2026
15 Jul 2026, 15:44
Terrible Service from Incredible Connection
Placed an order for an item from Incredible Connection that I needed urgently and added a few other items to the purchase. All the additional items were packed and delivered but the item I needed wasn't. Clearly stock wasn't available but instead of dealing with thier failure to deliver the customer agent was condescending and threatened that the refund will take from 7 to 14 days. We know this is ******* and they just want to hold our money to inconvenience us. I asked to be handed to a manager and was completely ignored. When communicating further with the customer agent they pretended to be an automated message service and tried to change the ticket number and water my time. This is pathetic service from Pepkor, the trust score really tells a story.
Helpful (0)
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Lucky C
1 reviews | Active since Jul 2026
15 Jul 2026, 15:44
Terrible Service from Incredible Connection
Placed an order for an item from Incredible Connection that I needed urgently and added a few other items to the purchase. All the additional items were packed and delivered but the item I needed wasn't. Clearly stock wasn't available but instead of dealing with thier failure to deliver the customer agent was condescending and threatened that the refund will take from 7 to 14 days. We know this is ******* and they just want to hold our money to inconvenience us. I asked to be handed to a manager and was completely ignored. When communicating further with the customer agent they pretended to be an automated message service and tried to change the ticket number and water my time. This is pathetic service from Pepkor, the trust score really tells a story.
0
Replies (0)CM
Caroline M
1 reviews | Active since Jul 2021
15 Jul 2026, 14:07
Immediate Attention Required: Customer Service Complaint
I purchased a Defy fridge online from Hifi Corp that was delivered at the end of May 2026. I am extremely disappointed and frustrated with the unacceptable service I have received. On Friday, 10 July 2026, I reported that my fridge was no longer cooling. Zolile Mkhize logged my complaint and provided me with reference number ***, assuring me that Defy would contact me within 24 hours. More than 24 hours passed, and no one contacted me. I called Hifi Corp Customer Care again on 13 July 2026 to follow up, only to be told that my ticket had been closed without any notes or explanation. I was never contacted or informed that my case had been closed. Since then, I have repeatedly tried to contact Customer Care to find out why this happened, but every time I call I receive a message saying that no representatives are available. This has continued for days. I then contacted HiFi Corp Festival Mall, who assisted me by opening another service request with Defy under reference number ***. However, when I contacted Defy Customer Care this morning and provided my details, I was told that no such ticket existed on their system and that they could only assist once HiFi Corp logged the request. I keep following up with Hifi Corp and no one takes responsibility for resolving my issue. This level of customer service is completely unacceptable. My fridge is still under warranty, yet it has been out of service for days. As a result, all of my food has spoiled, causing me financial loss and unnecessary inconvenience. I have been given false assurances, my original case was closed without my knowledge, and despite numerous follow-ups, my issue remains unresolved. I expect HIFI CORPORATION to take immediate responsibility for this matter by arranging an urgent repair or replacement of my fridge and providing an explanation for the poor handling of my warranty claim. This experience has been extremely disappointing, and unless it is resolved without further delay, I will have no choice but to escalate the matter to the relevant consumer protection authorities.
Helpful (0)
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Caroline M
1 reviews | Active since Jul 2021
15 Jul 2026, 14:07
Immediate Attention Required: Customer Service Complaint
I purchased a Defy fridge online from Hifi Corp that was delivered at the end of May 2026. I am extremely disappointed and frustrated with the unacceptable service I have received. On Friday, 10 July 2026, I reported that my fridge was no longer cooling. Zolile Mkhize logged my complaint and provided me with reference number ***, assuring me that Defy would contact me within 24 hours. More than 24 hours passed, and no one contacted me. I called Hifi Corp Customer Care again on 13 July 2026 to follow up, only to be told that my ticket had been closed without any notes or explanation. I was never contacted or informed that my case had been closed. Since then, I have repeatedly tried to contact Customer Care to find out why this happened, but every time I call I receive a message saying that no representatives are available. This has continued for days. I then contacted HiFi Corp Festival Mall, who assisted me by opening another service request with Defy under reference number ***. However, when I contacted Defy Customer Care this morning and provided my details, I was told that no such ticket existed on their system and that they could only assist once HiFi Corp logged the request. I keep following up with Hifi Corp and no one takes responsibility for resolving my issue. This level of customer service is completely unacceptable. My fridge is still under warranty, yet it has been out of service for days. As a result, all of my food has spoiled, causing me financial loss and unnecessary inconvenience. I have been given false assurances, my original case was closed without my knowledge, and despite numerous follow-ups, my issue remains unresolved. I expect HIFI CORPORATION to take immediate responsibility for this matter by arranging an urgent repair or replacement of my fridge and providing an explanation for the poor handling of my warranty claim. This experience has been extremely disappointing, and unless it is resolved without further delay, I will have no choice but to escalate the matter to the relevant consumer protection authorities.
0
Replies (0)PM
Paballo M
1 reviews | Active since Jul 2026
11 Jul 2026, 11:37
******** phone restriction by Foneyam/Pepkor
I purchased a Samsung Galaxy A04e from Ackermans connect Mahikeng mall. The retailer mistakenly sold me a device pre-provisioned with Foneyam/Knox Guard rental software meant for rental/contract customers. The device has locked itself completely, rendering it unusable for seven weeks. Foneyam tells me to 'refresh account status' but the software has disabled the phone's wifi and sim-card, making network communication impossible. Ackermans and Pepkor Customer care has failed to respond to my emails. The supplier is ********ly restricting access to my fully-paid property violating my rights under the Consumer Protection Act
Helpful (0)
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Paballo M
1 reviews | Active since Jul 2026
11 Jul 2026, 11:37
******** phone restriction by Foneyam/Pepkor
I purchased a Samsung Galaxy A04e from Ackermans connect Mahikeng mall. The retailer mistakenly sold me a device pre-provisioned with Foneyam/Knox Guard rental software meant for rental/contract customers. The device has locked itself completely, rendering it unusable for seven weeks. Foneyam tells me to 'refresh account status' but the software has disabled the phone's wifi and sim-card, making network communication impossible. Ackermans and Pepkor Customer care has failed to respond to my emails. The supplier is ********ly restricting access to my fully-paid property violating my rights under the Consumer Protection Act
0
Replies (0)