Zero customer service

I've sent tons of emails explaining to pep customer support. Customer care. Pep stores, at the stores itself and made numerous calls to try get a new pep card, for my account. They either just don't respond and if they do, they obviously never took time to read my email. I've explained to them that when I was hijacked, I lost my ID book as well as my pep card. They send me an email back saying they've blocked it.. I don't know how many times they have blocked that card already. I've been asking them for a new card, after they verified who I am I don't know how many times already, but I simply get told that I can't purchase anything on my account without a card, but they can't give me a new card with a copy of my ID, as I don't have an ID. I also can't pay my account, but I'll get black listed if I don't.. I need a pep card to pay my account. I don't know who to speak with anymore, as I'm just not coming right, as there system is obviously very ****, just as their customer service.. So folks, please know, that if you loose your pep stores card and your ID document. You are literally *****ed. And no matter what you do, you won't get any type of assistance or proper feedback at all.. Well, I've only been waiting 3 months now...