Your service is ****

I paid Foneyam however the ref was incorrect. I sent an email with pop on Friday, they only responded on Tue that my query was escalated to finance . The service is ****, I called and was sent from pillar to post. Finally got through to someone, she checked with finance & was told that I must send pop again because they didn't get it. The pop is attached on email. They keep calling that I haven't paid yet I have sent an email with pop. They keep telling me to call the customer line however I have done that and got no help. Ya'll better sort this out because I have played my part by calling and sending pop.