YOU WILL REMEBER THE BAD EXPIERIENCE LONGER THAN THE CHEAP PHONE

I, in error thought buying a cheaper phone from what I perceived to be a reputable retailer rather than a foreign owned store selling the same product was a big mistake. Bought this phone on 4 Jan and the ******* packed up around 10 Jan after not ever really working properly. I only managed to get this brand new phone in the original packaging back to the store on the 15th. By then the exchange date had expired and it had to be send it. It is a month now and the thing is still not back. I am now told PEP gives themselves 39 WORKING DAYS to sort out their inferior products and I have no say in it. I asked to be refunded and was told this will also not be possible and that they will replace the phone if need be.. How very dissapointing and reminds me of the saying to buy cheap...