Yesterday on the 31/07/23 my mom who is 73yr old went to buy a Nokia 02-G4

Yesterday on the 31/07/23 my mom who is 73yr old went to buy a Nokia 02-G4. She was served by a cashier named Lebza. By the time she gave mom her box she had taken the earphones from the box. She sold my mom a phone without earphones n it is written on the content that the phone comes with earphones