Yes

Be warned about Pep Stores when purchasing mobile devices. We asked the lady working in the store which phone would be suitable for a Yoco Machine. She directed us to a phone which was R900. We purchased it. Within one week the phone ceased charging so we returned it to the store. They advised that no refunds are permitted and that the phone would be sent away to be repaired. They also advised that it would take between 1 to 2 weeks for us to receive it back. Well that time has not lapsed and we have heard absolutely nothing. We then phoned the customer care number on Tuesday 18th and were directed to a Mr Markus who is an area manager for the Eastern Cape of the clothing side. He informed us that he would contact a lady by the name of Debra who is an area manager for Pep Clothing which sells the phones and get her to contact us. Well she failed to get hold of us so further phone calls for us to try and locate someone to help us. We then phoned another Pep Stores number and spoke to a lady by the name of Shannon who advised that Debra is now on leave. We advised her that there must be someone who can assist us. She then advised that she would get a lady by the name of Priscilla to phone us who is from Head Office. Priscilla phoned us yesterday late afternoon to confirm exactly what transpired with this entire situation. We advised her that we want a refund as the phone became defective after one week of purchase and that we have no confidence in this device brand and that we are not able to experience this situation again. It seems like they are trying everything to get out of refunding us and I believe it is our consumer right to do so, according to the Consumer Protection Act. We lost signal whilst talking to Priscilla but as of now she has not again contacted us. It has cost us so many phonecalls and severe stress that we would never ever do business with this company again. The customer care lady was rude to us and was of no help whatsoever. She only came with huge attitude telling us that we will not be refunded. Shocking shocking non-service and way of treating their customers. We will continue with the struggle as yesterday they now advised us that they will be sending a new phone which was never communicated to us and that we must now wait another week. We were also told that it takes 4 weeks for a faulty phone to be returned. How do we in the meantime manage our Yoco Card sales without a phone for a month! UNACCEPTABLE. This phone should have been refunded due to this shocking situation by Pep Stores.