WORST STORE EVER

I BOUGHT A BLACK MEN'S JACKET ON 28/02/2015 @PEP RIVERSIDE VDBP WENT BACK THE NEXT DAY TO GET ANOTHER SIZE THEY DID NOT HAVE ANY STOCK TOOK THEM HALF AN HOUR JUST TO PHONE 3 DIFFERENT STORES TO FIND OUT IF THEY HAVE STOCK,THIS IS THE SECOND TIME I HAVE TROUBLES AND THE WORST CUSTOMER SERVICE REGARDING THIS STORE. SHARON WHO IS APPARENTLY THE MANAGER SAID SHE WILL PHONE ME BUT TO THIS DAY SHE NEVER TRIED TO EVEN PHONE ME TO TELL ME SHE STILL DID NOT RECEIVE ANY STOCK,WHAT KIND OF A MANAGER IS THAT THEY EVEN WANTED TO KEEP MY JACKET AND LET ME KNOW AFTERWARDS IF THEY RECEIVED ANY STOCK, I WOULD NEVER HAVE SEEN THE JACKET OR MY MONEY EVER AGAIN ??? I PHONED THEM TODAY AND MIRIAM GAVE ME HEAD OFFICE'S NR *** AND I SPOKE TO WENDY SHE WAS NOT ABLE TO ASSIST ME AND PUT ME THROUGH TO SOMEONE ELSE AND I HELD ON FOR ALMOST 20MIN AND URSULA ANSWERED BUT SHE ALSO WERE NOT ABLE TO ASSIST ME THE CUSTOMER CARE NUMBER ON THE SLIP DOES NOT EVEN WORK. HOW DO YOU WANT TO KEEP YOUR CUSTOMERS HAPPY?<br> NO FEEDBACK OR REAL CUSTOMER SERVICE???<br> SERIOUSLY