Worst service from Thusang (Manager) PEP HOME Protea glen mall branch

The customer service I got from Thusang PEP Home Manager (protea glen mall branch, was very unprofessional, rude, unkind and extremely bad.

How long she we suffer as protea glen residence? Please intervine.

On the 2nd of July 2021 i went to PEP HOME Protea Glen Mall Branch to do exchange of the Curtains I bought on the 30th of June 2021. When i got there i asked for exchange of the curtains i bought since on the outside cover its written 2PACK UNLINED curtains but i found one LINED CURTAIN.

Instead of the Manager checking where could be the problem, she started saying she knows me i was Confused the day before yesterday and she concluded that she wont help me because i open the curtains Pack and she also suspected I might have hidden another curtain at home then claim that i found 1 instead of two curtains.

Later she instructed me to go follow the queue I went and stand in the queue. When it was my turn to be assisted she refused to authorize my exchange, her reasons was I opened the pack and she also said there is no way you found 1 curtain instead of two curtains because the cover of the curtain is written 2PACK UNLINED. one the cashiers when at the store room to take exactly the same pack I bought when she opened it and compared it with the one I bought they where different, Mine was LINED, theirs was UNLINED but 2 CURTAINS and both were written the same but different inside. THATS WHEN SHE AUTHORISED IT and she never apologized. It took her more than 2 hours 30 minutes to resolve my matter.