WORST SERVICE EVER!

Pep Northgate is the the worst. I sent a parcel over a month ago via Paxi & it's still at their store, for reason i don't know. The manager, the staff everyone is just rude in that store. The phone goes unanswered for days. This has to be the worst Pep ever. Very unhelpful staff, been reporting for years but nothing gets done. It's like staff is not trained to deal with customers & they make it seem like they are doing the customer a favour mxi, never going back there. I just need my parcel sent.