Worst service ever

I went to pepcell on the 5th of December reason being my stylo phone that was bought Saturday30 November didn't wanna open the pattern as password after system upgrade..instead of that fool to tell me to reset to factory or even try to assist none of that happened..she just told me to go where I bought it..imagine..iv worked in customer experience and any pep call has to assist me not take me to Westgate and I got to pep home the lady there assisted me and thank to her..but this lady who was working on the 5th..dark in completion..didn't even have name tag to show off her unprofessionalism..then came a man before me his new phone also wasn't working showing emergency calls. He just told the old man it's network no attempt to try and assist customers..I want to o be re imbursed the money I spent to take two taxi to and from Westgate..and the distress that your unprofessional and lack of customer service has caused me by taking me from pillar to post when I was already frustrated by this phone .also he must go back to training for customer.two things I want my money back that I used also that lady back to training she clearly doesn't know what she is doing only frustrating customers