Worst service and customer care doesnt care

I went to Pep Madelief store. Firstly I had to walk around people in the entrance who were taking photos and a display before I could even enter. This already had me irritated. I got the baby cream I was there to buy and proceeded to the till. NO STAFF. After waiting approximately 4 minutes, one of the photo people said oh a customer. Turns out it was staff standing and bocking the doorway. I told the lady how do you take personal pictures and clients have to stand around and wait. She thought I was joking and did nota take my complaint seriously. After I informed her that I will lodge a complaint she got irritated. She rang up my purchase and tried to give me R29 in one rands change. When I stated it was not acceptable she said well its Sunday and this is the money in her till and she wasn't going to get notes from the manager. I gave back the baby product and demanded my note back. When I left the store she relayed to the manager what happened and they laughed. None of the personnel had uniforms on and when you state you will report them they think it is a laughing matter. I have now lodged numerous complaints at the customer service regarding the staff and management of the store and to date not one of my complaints have been answered by their head office. It seems that name and shame on social media is the only way forward.