worst service

<p>I bought sleepers for my child on the 2/4 at Maponya mall but 2 days later they were damaged so on the 8/4 I went to Southgate Mall to exchange them. As soon as I got the cashier by the name of Ntswaki and took out the shoes she told me that those shoes r dirty shes not going to exchange them without even greeting me. I had to tell her that she should have asked me why m I bringing dirty shoes back to the store as soon as I told her the story about the shoes I was told that I should take the shoes to Maponya where I bought them but I told her that I can exchange the shoes at any Pep store she called the supervisor by the name of Dudu and she was told that I didnt want to go to Maponya to go credit the shoes. Dudu ended up agreeying because I told them that the head office said so. While I was standing there the cashier called another customer so that she can help them I stood there like a fool when she was finished she threw a pen at me so that I can write my details while she was busy chatting with her collegues. At the end of it all I did receive my money back but my day was spoilled and worst of all it was my birthday. I have decided that you will never see me again at your stores if thats how you treat Customers.</p> <p> </p> <p>I would suggest that you should gove your staff training in Customer experience otherwise you are going to loose a lot of business</p> <p> </p>