Worse experience, Bad Service

***********, Bad service, lack of training, worse experience I have ever gotten at the Qheberha Greenacres PEP and PEPCELL store. I have been supportive to pep for years and a loyal customer, my older son is 21 now. Bought the phone on the 30th April at Motherwell PEPCELL and was not happy as it was faulty going on and off and I thought maybe it needed to be charged but still after charging kept on switching on and off. After been rejected at PEP Moffet on Main Retail park on the 1st May cause I stay closed there i then called customer service and spoke to Lesego who then said it's wrong they should have not turned me away they should have helped me, i then went to greenacres and spoke to siphokazi who was a stand in manager and told her about my problem, she then said she doesn't have cash she dropped the cash already, I must go to Motherwell were I bought the phone she can't help me, I then called again customer service and Lesego spoke to her, such a polite, friendly and a well trained Customer Compliant s Agent. Lesego then told me after speaking to her she will help me but she doesn't have enough cash If it's no problem I can wait around the mall and come back later when the has enough money, I agreed, and dropped the call. Now after i put the phone down she says she can only refund me only through card payment as I paid through card she is not going to refund me by cash, later wen i came back PEP was closed. On the 2nd May i came back Siphokazi was on lunch then Sibongile was called she refused to assist and advice me to go back to Motherwell as all faulty phones always come back to them and it's not right cause they have to do all the administration work all the time. One of the PEP employee mentioned that they are taking advantage as they do refund customers cash even if they paid using card payment the is no such policy its just that they don't want to work. I then called customer service i spoke to Liyamkela n she said Lesego is off today and she also failed to assist me as Customer Compliant Agent. Bearring in mind Store policy at PEPCELL state on the window itself Cash Refund but the manager refused to give cash and told me to go back were I bought phone. At PEPCELL The Bridge I spoke to Henley she did not even give me a chance straight told me to go back to Motherwell as they won't have it on their system and refused to give me her surname I have never came across such an angry manager towards a customer 😑 till today I'm seating with a faulty phone in a box with extra costs of the 3 days travel and airtime with no assistance in the end. Worse experience ever wouldn't wish this for anyone.