Very unhappy client.

Good day, I bought a phone at Pep Cell, Goldfields Mall, Pep 4842, Welkom, on the 25th of October 2023.

I was struggling to set up the phone, because I knew I had data of about 2,3 gig on that day. The following day I went to that very same pep, tried to return the phone, but the consultants where giving me a run around, the other tried to set up the phone with the free WiFi of the mall, but I said no, why doesn't it want to set up with my own data that I have. She then went nextdoor to MTN, and MTN consultants told her that the data was for routers only. And when I called MTN they confirmed that the data is for phones with 4g or 5g or routers only hence I am unable to use it.

Reason why I am so frustrated is that I am a Sales Agent, my work is mainly on the phone, and worse, that 26th was my birthday, I couldn't set up the phone, not getting any messages or emails.

Yesterday, the 6th of November again I bought data, MTN data, and yet again the data is not working. I called MTN numerous times, and they told me that the data that I bought is normal data, for all phone types, so it should be working fine. The 3nd time I called the agent said I should call in the morning so that they can transfer me to the relevant details department. We, the agents from the data department of MTN set up the phone on the mobile settings, APN twice, different settings, but the phone would still not connect. I am getting so frustrated because I am given data by my employer on a monthly basis, MTN, and I have meetings each morning through teams, and if I am not able to connect to the meetings, that puts my work at jeopardy. I don't know what to do know, to go back to Pep Cell, and they will tell me they can't refund or won't refund because I came after 7 days. They can't exchange either, they will have to take the phone in and then my work would be left to suffer, by the time the phone returns I would have been fired from the work place. Fine, I did mention that I was waiting for my other phone, and I was buying this one temporarily and will be giving it to my son once I get my phone. Mind you my son is not technologically advanced, he is still young. So if this phone frustrated me now, means that it is going to frustrated me further once it's his officially. I do not want the phone anymore, even an exchange at this moment would do. Because I cannot afford to not have a phone at the present moment. I am highly frustrated, even my high blood is going over the roof. The phone is not network locked, but in order for me to be able to connect, I would have to buy Telling data. With the cost of living nowadays, and my employer trying to help out where they can. The data I am receiving from them goes to waste. And the same time, I have to buy myself data with my own money while I have data on my other simcard.

I would really like to return the phone please, it's fairly new to be giving such problems. I am tired, I can't anymore. I don't even have the energy to go fight the consultants at the store. I do not want phone in my presence anymore. I am even sceptical to even buy other products from pep that I still need because of the experience I am currently having with this phone. It's costing me unnecessarily.

I am very unhappy and dissatisfied.