Very poor people relations and education

Today i went to PEP at Whiteriver Crossings to get a phone on the FoneYam promotion. As i was already preapproved. I explained i do online teaching so i need a phone that can handle the work load. Knowing little about phones i excepted it. The Motorola E14 with 2gb ram.

I returned an hour later, after finding out that the info was bogus, and requested PEP change the phone to what i had asked for. The white manager, Lorraine, was very rude. With me as a customer and her own staff. Refusing to change the phone. Even after i was prepared to pay in on a better phone.

The phone is totally useless. My kids can't even use it for their games.

My suggestion is to get rid of that poor Mannager Lorraine and give people better customer service.