Very disappointing customer service at this PEP store in Pretoria. Bougainvillea Da****rt

Very disappointing customer service at this PEP store in Pretoria.

I am a regular customer at this store, but unfortunately the service has become consistently unpleasant. There is often only one cashier working, with nobody available to assist customers, resulting in long queues and unnecessary waiting.

I am also partially disabled and use a crutch, so standing in a queue for long periods is difficult and painful for me. On several occasions, I have politely asked the cashier if someone else could assist because of my difficulty standing, only to be told, “No, there’s only one cashier.”

What makes the situation worse is the cashier's attitude. On my most recent visit, after waiting in the queue, I asked about doing a voucher. Before I could even finish explaining what I needed, I was told, “We are offline.” There was no attempt to assist or explain the situation properly.

This is not the first, second, or even fifth time I have experienced this type of service at this store. It has become a recurring problem whenever I visit.

I understand that technical problems and staff shortages can happen, but customers should still be treated with basic courtesy, patience and respect. As a regular customer, I am extremely disappointed and hope management will address both the staffing issue and the way customers are treated.