Very disappointed

<p>Good day</p> <p>I visited Pep Stores in Steeldale late 2016 and bought a small pocket phone. It ended up giving me problems and I returned it to the store and explained the problem I was having that it was giving a poor signal and it wasn't ringing. The manager said it will take some time before I get feedback from Cellc. I received an sms saying that Cellc had received my device and it was in line to be assessed. They gave me a reference number GP JOH85802. I received another sms after some weeks which advised that I should go back to get a replacement for it. When I told the manager she said to me, I should wait until the same device they had initially sent to be repaired came back and that it will take time even months before I get it back. I am worried that this lady did not even read the sms I bought but assumed that I am waiting for my phone to come back. I should be getting a replacement as the sms said.</p>