Very bad service

I went into Pep to go buy a voucher for my husband to recharge his tab account. On the website it says I must buy a flash 1Voucher. So I asked for the flash 1Voucher. The lady at the till asked me twice if I am sure, so I said to her I am not to sure, but that is what the website said. So she sold me a Flash voucher. When we got home it didn't work. So we checked on Pep's different vouchers. A flash voucher is when you have a machine to sell airtime or electricity and you want to recharge the machine.

Not once she asked me if I know what the Flash voucher was for, just asked if I want to buy it. When we went back to the store, suddenly all the people working there heard what she said to me, although she was alone at the till. I just want to bring under your attention, that your people need to be trained to ask the right questions and then service delivery to your customers. That is so poor, I'll be ashamed.