VERY BAD CUSTOMER SERVICE

Good day,<br> <br> I went to buy a phone at Pep cell located at the Cosmo City mall on the 21st Of August. After 10 days of using the Phone the phone was no longer charging. I went back to the store and they told me that they could not replace the phone and they could only sent for repairs and that would take 2 to 3 weeks.<br> <br> After three weeks, I went back to the store and they told me to come back in another week. I went back on the fourth week and the three ladies manning that shop gave me the worst attitude ever and started ganging up on me telling me that they cant help me as they didn't even know when the phone would be back. They then later changed and said the phone was with couriers and it would take more than 2 weeks or more to get there. which was just a way of getting me to leave. They promised to call me to update me but they never did up to now.<br> <br> Please assist as these ladies showed the worst customer service ever and their attitude should never be allowed for people who deal with customers for such a good brand.<br> <br> I would have appreciated and be more understanding if they showed a good attitude and explained in a more civil manner than shout at me as customer.<br> <br>