Very bad and unfair service

I went to Pep on 02/10/2026 time:09:44 am To buy electricity I kindly told the till lady I'm here to purchase electricity she went on and put the purchase on Bill purchase,tried to solve the matter by saying they can give me R200 for electricity for 2 days which is Saturday and Sunday the 2nd&3rd October 2026 and I can go to Ekurhuleni municipality on Monday 5th October 2026 to fix the faulty since the Till operator did the mistake and I will refund the R200 back to keep my lite on gave them R750 manager did me bad I have videos to proof my case I'm angry and now my electricity is of because of the till operato,I stood for 4 hours with no communication