Very angry and disappointed in Pep

I had a very bad experience at Pep in Southgate yesterday morning 24 November 2020. I made a layby at Pep on the 23 August using my aunt's details as I did not have my ID with me at the time. I made a payment of R400 on the layby end of September.I however didn't make another payment coz I knew I was going to collect my layby before it expires 28 November 2020, I received a sms stating I should come for collection as my expiring date is due. I arrived at the store at 10 on Tuesday morning, having to wait for 2 and a half hours, only to be told my layby suffered water damage, that happened in the month of October, I'm extremely angry and frustrated that Pep can do this without letting us know before the time, look at the time of year we in? We make laybys to avoid problems this time of year. Pep had lost all my confidence I had in them. I'll have to opt to pay a little more, to get quality service from other retailers. Eventually after being **** to about the water damage my layby experienced I had to leave with a refund and no Christmas clothes for my kids as yet.