verification

I am not happy with the verification process. I provided the correct answers based on my account history, yet I was told that I failed verification without being informed which answers were supposedly incorrect. This makes it very difficult because I am expected to guess what information you are not satisfied with.

For clarity, my payment was made via EFT on the 31st, and the funds reflected on your side on the 2nd. My last purchase was made at Carlton Centre PEP, and thereafter I went to Jules Street PEP for an exchange.

I do not understand why I am being treated as though the information provided was incorrect when it matches my account activity. I also feel that requesting three months’ bank statements and a copy of my ID before assisting me is unnecessary and unfair, especially since I have already answered the verification questions correctly.

Please review my account again and advise exactly which information is in dispute so that this matter can be resolved fairly.