Utterly Poor Service Receive from Pep Cell in Vaalmall

I purchased a Stylo from Pep Cell on the 24 June 2025 at Vaal Mall. After +- 1 month I switch my phone on "standby mode" and when I wanted to switch it on, my phone did not want to switch back on again. I took my phone in on +- 29 July 2025 for repairs. I have received a phone call yesterday, 04 August 2025 to collect my phone. I went to the Pep Cell Store in VaalMall today 05 August 2025 to collect my telephone. When I arrived at the store no one was aware of the fact that I was phoned to collect my phone. After a huge argument and the bad treatment we received, my wife shown them on her phone that the phone call was made from this store to come and collect my telephone. Then they struggle to see where my phone is and at the end of the day I was informed that I receive a new handset, which was untrue. On the dispatch note it also state that the unit was swapped, which is untrue. If it was a new unit the screen protector would be brand new and not on this one. This one looks like a secondhand phone.

The treatment you receive at the store is unjust and uncalled for. We felt intimidated when you speak to them and they are vey unhelpful and very arrogant. If this is the way that the staff tread people and it is acceptable with you, Pep Cell, then I will go to all the mayor newspapers in order for each and every person in South Africa read about your poor and utterly bad service.

I want a brand new handset as the one that was swapped is second hand and my phone I bought was brand new and not second hand. I also want a apology form the store due to the kind off treatment we received.