Useless staff - Unable to cancel my account

I am extremely disappointed and shocked with the service I have received regarding the cancellation of my PEP account.

For weeks, I have been trying to get assistance. I have sent emails, submitted documents, called the provided contact numbers, and even visited a PEP store, only to be told that they cannot assist me. Despite all these efforts, I have not received a clear response or resolution.

As a customer, I should not have to chase multiple departments simply to cancel an account. The lack of communication and support has been frustrating and unacceptable.

I am still waiting for confirmation that my account cancellation request has been processed. Until this matter is resolved, I cannot recommend opening an account with PEP or Tenacity based on my experience.

The customer service and ***** department is permanently on lunch as no one answers the phone aswell as emails.

I hope this complaint receives the attention that my previous emails and calls have not.

Im definitely not going to leave this. I will take it further.

Annoyed and irritated customer.