Upset cusomer

On the 15 September 2019, my 16 year old son bought 2G Telekom data at PEP Cell, Kenilworth. The lady ***midah Abrahams, who assisted him rang up twice 2G data. He then said he only want one 2G data. ***midah then told him they can not refund him they first need to sell the data before they can refund him. She took his details and said they will call him. On the 8th of October 2019, I called PEP Cell to explain what transpired on the 15/09/19, I was assisted by a lady Murieda. She informed me that ***midah no longer work there . She will call me back. She (Murieda) called back that same day. She then informed me they not aware of the incident they will investigate and the store manager will only be in on the 14/10/19.The 14th of October I received no call from PEP cell and I called them, the telephone just rang. On the 18th of October I called again telephone just rang. I then called customer service and spoke to a lady with the name of Verenice, she said she will call the store. She called me back and said she tried to call the store but she is unable to get through to them. Verenice told me that the area manager Pierre will call me in the next 24 hours. Pierre did not get in contact with me. On the 21st of October 2019 I called customer service again. I was then told if I want Pierre's telephone number, I can call him myself. The customer service agent told me she will email Pierre. Up until today no one made any contact with me.

I am totally discussed with the service I received..