Update my complaint

Update:

After escalating this matter, I received a response from the Regional Manager of PEP, who acknowledged that the incident was serious and apologized for the way I was treated in the store.

While I appreciate the response and the acknowledgement that the conduct was unacceptable, the experience was still very embarrassing and distressing for me as a customer. I believe no customer should ever be made to feel disrespected or humiliated while shopping.

I hope the actions they mentioned will genuinely improve the culture and service in that branch so that other customers do not experience the same treatment