unspeakable customer service indeed

On the 10th April 2015 I went to Naledi PEP store to exchange a pair shoes thats when I experienced a horrible customer service as Isaac Mlangeni spoke to me condescendingly when requesting for my personal details, knowing how challenging my name can be especially when pronouncing it, I do not expect a person to throw at me a piece of paper to write it down telling me they can't waste their time entertaining my name and when voicing it out he bluntly told me he's older than me and I should watch what I say even though he's the one who started the disrespecting. I afterwards immediately escalated the matter with the manager Martin Motshelamadi who just brushed me off saying he'll speak to him later when I was expecting him to intervene and address the issue at hand.It ruined my day as it all happened in the morning and I really dont ever see myself going to buy anything from that Pep store.