1 reviews | Active since Feb 2016
Unsatisfied customer with the management .
I went to Pep Cell Golden Acre Mall Cape Town on the 09.02.2016 late afternoon,the assistant helped and explained what is the required.I requested to see the two phones physically as i needed to choose what is the best for my daughter's birthday present.The assistant went to the store manager who questioned why i want to see both cellphone which i find it very odd as a customer,then i intervened to tell her (Store Manager -Lucille) that i want to choose,her response was 'DO NOT BE TOO MUCH EXCITED\,which is the sarcastic remark to me as client i questioned her and we argued in front of everyone in a store.I believe that is not the remark you should pass as a management of the store that deals with different people daily and not words you should say in any human being in a professional world.I called to get Head Office details which was not provided to me.<br> <br> Please assist as i need this to be dealt with, i worked in the customer service industry for years and as currently i'm dealing with different clients.This should be not they way to deal with clients and i questioned myself that how many people does she treat badly and let it go.<br> <br> Thanking you in advance.<br> <br> Regards<br> <br> Nolu"
Thank you for bringing the matter to our attention.
We have also received your emails.
Someone from PEP will contact you soon.
Regards
PEP
Thank you for bringing the matter to our attention.
We have also received your emails.
Someone from PEP will contact you soon.
Regards
PEP
