NM
Nolu M

1 reviews | Active since Feb 2016

10 Feb 2016, 10:24

Unsatisfied customer with the management .

I went to Pep Cell Golden Acre Mall Cape Town on the 09.02.2016 late afternoon,the assistant helped and explained what is the required.I requested to see the two phones physically as i needed to choose what is the best for my daughter's birthday present.The assistant went to the store manager who questioned why i want to see both cellphone which i find it very odd as a customer,then i intervened to tell her (Store Manager -Lucille) that i want to choose,her response was 'DO NOT BE TOO MUCH EXCITED\,which is the sarcastic remark to me as client i questioned her and we argued in front of everyone in a store.I believe that is not the remark you should pass as a management of the store that deals with different people daily and not words you should say in any human being in a professional world.I called to get Head Office details which was not provided to me.<br> <br> Please assist as i need this to be dealt with, i worked in the customer service industry for years and as currently i'm dealing with different clients.This should be not they way to deal with clients and i questioned myself that how many people does she treat badly and let it go.<br> <br> Thanking you in advance.<br> <br> Regards<br> <br> Nolu"

0
Replies (1)
PEP
PEP's reply10 Feb 2016, 10:57
Official
Hello Nolu01,

Thank you for bringing the matter to our attention.

We have also received your emails.

Someone from PEP will contact you soon.

Regards
PEP