Unsanitary customer service

<p>On 21 November my dad went to get me underwear from pep as I work so can't go personally. He ended up getting the wrong style so the very next morning he returned the underwear still in a sealed package with the receipt. He asked to exchange them for a different style. He was informed that he couldn't exchange them. The teller was very rude and less than helpful. There is no sign anywhere stating that they can't exchange underwear in a sealed package! I would understand if the underwear had been returned a few days later and had been opened and we were wanting a different size and style... But we wanted a different style, same size and the package had clearly been unopened... Plus the rudeness of the teller didn't help... On 22 November I posted a concern on the pep page to which pep indicated they would follow up and I should inbox them my details... On 10 December I posted how I was disgusted that I had not yet received a response and they said they'd follow up and get me a response... It is now 28 December and I am still waiting for a response! I am planning to take this matter as far as I can to vring attention to this utter disregard to the happiness of their customers! All they want is the money!</p>