Unresolved Student Rewards Voucher & Warranty Registration – Immediate Action Required

Subject: Urgent: Unresolved Student Rewards Voucher & Warranty Registration – Immediate Action Required

I am writing to formally raise a serious concern regarding the ongoing lack of support and follow‑through from Incredible Connection after my laptop purchase three weeks ago. The device was sold with a promotional R750 Student Rewards voucher, which I still have not received despite repeated attempts to resolve the issue in-store. Over the past three weeks, I have contacted the store staff multiple times, yet I continue to receive vague responses and no meaningful progress. I am repeatedly told that “an email has been sent to head office,” but there is no confirmation, no follow‑up, and no result. The level of customer service has been extremely disappointing — staff appear casual and uninvested in resolving the matter, leaving me completely in the dark. In addition, I am still waiting for the additional 2‑year warranty to be registered, which was also part of the purchase agreement. Once again, no communication, no update, and no confirmation from Incredible Connection. This situation is unacceptable. I purchased the laptop in good faith based on the promotions and assurances provided by the store. I now expect immediate escalation and resolution from Incredible Connection. I require:

The R750 Student Rewards voucher to be issued without further delay, and Confirmation that my additional 2‑year warranty has been successfully registered.

I trust this matter will now be treated with the seriousness it deserves. I look forward to a prompt and definitive response.