UNRESOLVED ***** CASES

I opened an account with PEP in 2024, made sure that my installments are paid in time up until August 2025 when I discovered that I had a ridiculous balance on +- R10 000. I enquired about this balance and it turned out that someone from JHB *****ed my account. I submitted a dispute form on the 7th of August 2025 to TENACITY their ***** department. Since August till now my issue have not been resolved, the account is in arrears, they have handed over my account which now is affecting my credit score negatively. I have called, and emailed them but they keep telling me to wait for two weeks, mind you initially I was told that this issue will be resolved in 20-30 working days and it has been 3 months already. DO NOT OPEN A PEP ACCOUNT OR ANY ACCOUNT WITHIN THE +MORE GROUP, THEY DO NOT CARE ABOUT THEIR CUSTOMERS. THEIR SERVICE IS VERY DISSAPOINTING